FAQ's
Are all Modella pieces made to order?
Are all Modella pieces made to order?
Yes. Every Modella piece is crafted after your order is placed to ensure exceptional quality, craftsmanship, and attention to detail.
Can I customize my order?
Can I customize my order?
Yes. We offer custom sizing on selected designs. Please contact us before placing your order to discuss your requirements.
How do I choose the right size?
How do I choose the right size?
Please refer to our Size Guide before placing your order. If you're unsure which size to select, our team will be happy to assist you.
How should I care for my garment?
How should I care for my garment?
Care instructions are provided on each product page. Following these recommendations will help preserve the beauty and longevity of your garment.
Do you ship internationally?
Do you ship internationally?
Yes. We proudly ship worldwide. Free shipping inside UAE!
How long does shipping take?
How long does shipping take?
Processing typically takes 2–5 business days before production begins.
Estimated delivery:
- UAE: 7–14 business days
- GCC: 10–20 business days
- International: 14–20 business days
Delivery times may vary during holidays or due to customs processing.
Can I track my order?
Can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to monitor your delivery.
If you need any assistance, please contact us:
Email: info@modella.ae
WhatsApp: +971 55 192 7878
Can I return my order?
Can I return my order?
Return requests must be submitted within 72 hours of receiving your order.
Please see our Return & Refund Policies for full details and eligibility.
Can I return custom-made pieces?
Can I return custom-made pieces?
No. Customized pieces and garments made to your specific measurements cannot be returned or exchanged.
Do you offer exchanges?
Do you offer exchanges?
Exchanges are subject to the conditions outlined in our Return & Refund Policy and are subject to product availability.
If you wish to request an exchange, please contact us within 72 hours of receiving your order.
Email: info@modella.ae
WhatsApp: +971 55 192 7878
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Which payment methods do you accept?
Which payment methods do you accept?
We accept secure online payments through our trusted payment partners. Available payment methods may vary depending on your country.
Are your pieces limited edition?
Are your pieces limited edition?
Yes. Modella collections are released in carefully curated quantities. Some designs may not be restocked once they are sold out, making each collection part of a limited release.
Are your garments modest?
Are your garments modest?
Yes. Every Modella design is thoughtfully created to combine modern elegance with modest coverage, offering refined silhouettes without compromising on style, comfort, or craftsmanship.
How can I contact Modella?
How can I contact Modella?
Our team is here to assist you with product inquiries, sizing advice, order updates, custom requests, and after-sales support.
You can contact us through:
Email: info@modella.ae
WhatsApp: +971 55 192 7878
We aim to respond to all inquiries as quickly as possible during our business hours.
This is more complete and professional than simply listing the email, while keeping the luxury tone of the brand.